Shipping & Delivery Policy

Unimemorie (unimemorie.com)

Version 1.1 — Updated October 20, 2026

1. Where we ship

We currently ship to the United States and Canada only. We do not ship to any other country or region, and we do not offer local pickup.

2. How made-to-order shipping works

Because each item is made to order, fulfillment has two stages:

Stage 1 — Design approval and production. We review your submitted materials, prepare a design proof, and request your approval before production. The product page or checkout provides the applicable shipment estimate. Where our usual target applies, we aim to ship within 12 business days of your explicit proof approval. This production-stage estimate must be considered together with proof preparation and approval time when reviewing your order’s overall shipping timeline.

Important: We will remind you if you have not responded within 72 hours of receiving a proof. We do not automatically approve a proof on your behalf. An outstanding approval may delay production; we will contact you about the schedule and any applicable cancellation options.

Stage 2 — Transit. After dispatch, delivery typically takes 7–15 business days. This is an estimate, not a guaranteed delivery date. Customs reviews, severe weather, and carrier disruptions may affect transit.

Business days exclude weekends and relevant public holidays. Your shipment confirmation email will provide tracking information when available.

3. Shipping fees

Standard shipping is free on all orders shipped to our supported destinations. The product price includes our standard shipping charge. Any sales or consumption taxes that we are required to collect at checkout will be shown before payment.

4. Duties, taxes, and customs

We arrange international shipping with applicable import duties and import taxes intended to be prepaid under our shipping arrangements. Our goal is to avoid unexpected import charges when your order is delivered.

Customs authorities and carriers may still request additional information or issue an unexpected charge or clearance notice. If this happens, please contact support@unimemorie.com before making a payment. We will review the notice with our shipping partners and help resolve charges that should have been covered by our prepaid arrangement.

Taxes separately displayed and collected at checkout, if any, are payable as shown. We cannot control customs authorities’ assessments or guarantee that a carrier will never issue a payment request.

5. Tracking

When your order ships, we email tracking information. If tracking shows “delivered” but you cannot locate your parcel, please contact support@unimemorie.com promptly, preferably within 14 days, so we can investigate with the carrier. A request to report promptly does not override any rights available under applicable law.

6. Address accuracy

Please verify your shipping address, including apartment or unit details, at checkout. Contact us as soon as you discover an error. We will try to update the address before dispatch, although changes may not always be possible once the parcel has entered fulfillment or transit.

If we ship to an incorrect address because of our error, we will correct the issue at our expense. If a customer-provided address is incorrect or incomplete, we will help review delivery or return-to-sender options and confirm any additional reshipment costs before proceeding. We will not charge an undisclosed fee without first explaining the options.

7. Delivery delays

If we learn that we cannot dispatch by the shipment deadline communicated when you ordered, we will provide a timely delay notice with a revised date where reasonably available. You may choose to accept an applicable delay or cancel for a full, prompt refund as required by law.

Production scheduling after proof approval does not remove any cancellation or refund rights that apply to an unfulfilled shipment commitment.